Speaker's Profile
Serina Chou
Conversational Marketing Expert & Business Partner
AiChat
Serina has rich experience in martech, specialising in omnichannel messaging solutions, and has been working with many top retail and e-commerce brands across the ASEAN market for their digital transformation over the years.
She is currently leading enterprise business partnership at AiChat, where she specialises in helping businesses automate seamless personalised experiences via social messaging across the customer journey.
2022 Panel of experts
Ngai Yuen Low
Group Chief Merchandise & Marketing Officer
Serina Chou
Conversational Marketing Expert & Business Partner
Jheeva Subramanian
Chief Financial Officer
Kenji Narushima
Chief Strategy Officer
Aldric Chau
Head of Retail & E-commerce
Cathay Pacific
Helena Gomes
Project Management, Global & APAC Lead
Alvin Neo
Chief Customer & Marketing Officer
Gaurav Sharma
General Manager, SEA
Susanne Arfelt
Managing Director, SEA Consumer & Foodservice
Guillaume Charleton
Regional Head of Operations
foodpanda
Candyse Yip
Head of E-commerce, Singapore & Malaysia
Paul Chua
Head of E-commerce
Gain City
Shouvik Prasanna Mukherjee
Chief Creative Officer, APAC
Golin
Shirley Chen
Associate Sales Director
iClick Interactive Asia Group
Gen Lehn
Country Head
Ji Ching Tang
Associate Marketing Director APAC, Feminine Care
Chris Pok
Chief Executive Officer
Nicole Tretwer
Vice President, Business Development APAC, Integrated Logistics
Ankit Porwal
General Manager, E-commerce, SAPMENA
Rameet Kaur
General Manager
Tram Le
Head of Marketing
Justin Harris
Senior Director, Architecture & Design, Global
Charlotte Teo
Global Marketing Director
TiNDLE
Swarnim Bharadwaj
Global Brand Director
Wilmer Ryan Cu
Global Marketing Director, APAC
Janice Tan
Deputy Editor, SEA
