14 – 15 September 2021


9am – 3pm SGT





Reset for Success. Rewrite the retail rule book.

COVID-19 has been with us for 18 months and retail businesses are still absorbing the impact of the pandemic’s sudden and profound disruption. Surge in online spending, social media becoming social commerce, silver surfers shopping online with increased competition in e-commerce marketplace – you name it. It is necessary to overhaul current practices to capture new market share from this new generation of consumers. However, this may require some drastic changes that your organisation might not be prepared for. 

As we reflect on the retail landscape since the pandemic, a few trends come to mind heading into this new era: 

  • Developing new retail capabilities to lead towards a unified commerce strategy
  • Optimising your organisation’s value proposition for the new generation of consumers
  • Winning customer engagement despite changed habits and premium expectations
  • Maximising your retail reach beyond local markets with entry into China
  • Pivoting your business portfolio to keep the cash flow coming in
  • Re-inventing in-person shopping with experiential retail strategies
  • Evolving your digital channels and supply chain for increased convenience

If you and your organisation are facing challenges in any one of the noted trends above, Retail Reset seeks to help you address that knowledge gap in order to meet your business needs. 

Featuring industry experts showcased by MARKETING-INTERACTIVE, our upcoming two-day virtual conference will see you equipped with industry insights and case studies to pivot into the new normal for the retail sector. You can expect to walk away with key strategies and an in-depth understanding of the next steps necessary to rewrite the rule book for retail businesses.  



Join us now to stay ahead of the retail game, learn from INDUSTRY EXPERTS 

and beat the competition! 

Get inspired by the hottest retail innovators of the decade!

Jordan Prainito, Managing Director, Robinsons

The pandemic has altered the fates of many brick-and-mortar retailers but Asia’s legacy retailer, Robinsons, is emerging stronger than ever with its state-of-the-art online department store. Learn how Robinsons pivoted its retail operating model to adopt a digital-first strategy to embrace the new generation of digitally-connected shopper.

Lawrence Lim, Chief Growth Officer, Kinofy Pte Ltd

In China, urban millennials and Gen Z combined represent a key segment shaping the outlook for the Chinese consumer market today. Moving towards digital convenience, hear how to develop an end-to-end e-commerce strategy and management system to directly reach this new profile of consumers. 

Elaine Heng, Chief Executive Officer, Retail Business, FairPrice Group 

Covid-19 has accelerated the growth of grocery retailers, and operation teams in supermarkets are also finding themselves stretched too thin to fulfil the overwhelming demand of consumer products in-store and online. Learn how FairPrice adapted their retail planning and operations to meet the new consumer demands and continue building customer relations.

Reuben Yong, Head, Digital Platforms (Coalition), Retail and Workspace, CapitaLand

Driving footfall to physical retail outlets is a challenge due to the increasing online buying behaviour, especially during the pandemic. Learn how CapitaLand, Asia’s leading real estate developer in retail, developed CapitaStar’s omnichannel e-commerce capabilities for a unified commerce system to keep their customers engaged and return for more.

Ankit Porwal, General Manager, E-commerce (CDP, SAPMENA Zone), L’Oreal

L’Oreal has always been reinventing the retail beauty experiences with digitalisation, enhancing the customer experience on all fronts. With customer at the centre of the business, take away best practices from L’Oreal on how it digitally engages with customers using livestreaming, the new interactive online shopping that is gaining prominence in Asia.

Walk away from our event learning the following

  • Prepare for the era of new retail where home is the hub of activity
  • Optimise data analytics that can help boost your business growth
  • Pinpoint the right experiential retail strategy for your business
  • Start planning for a retail strategy to reach out to your customers 24/7
  • Enter the Chinese marketplace with winning e-commerce strategy
  • Evaluate your digital engagement strategy to the new consumer
  • Pivot your business portfolio to attract new profiles of customers


Retail-reset take-away

Our panel of experts:

Lim Ben-Jie

Lim Ben-Jie

Head of E-commerce


Reuben Yong

Reuben Yong

Head, Digital Platforms (Coalition), Retail and Workspace


Ashmita Acharya

Ashmita Acharya

Retail Banking Head

Citibank Singapore

Nikolaus Ong

Nikolaus Ong

Chief Operating Officer, COMO Club

COMO Group

Ludovico Benazzo

Ludovico Benazzo

Global Retail Operations Director


Elaine Heng

Elaine Heng

Chief Executive Officer, Retail Business

FairPrice Group

David Lim

David Lim

VP, Marketing


Lawrence Lim

Lawrence Lim

Chief Growth Officer

Kinofy Pte Ltd

Anson Bailey

Anson Bailey

Head of Consumer & Retail, ASPAC and Head of Technology, Media & Telecoms, Hong Kong


Min Lai

Min Lai

Regional Digital & CRM Director


Ankit Porwal

Ankit Porwal

General Manager, E-commerce (CPD, SAPMENA Zone)


Mitch Wilson

Mitch Wilson

Head of Retail

Lendlease Malaysia

Angus Luk

Angus Luk

Chief Technology Officer, Smart Retail


Jane Leong

Jane Leong

VP of Data & Growth

Love, Bonito

Tan Boxian

Tan Boxian

Co-Founder and Chief Product Officer

Ninja Van

Jordan Prainito

Jordan Prainito

Managing Director


David Lee

David Lee

Digital Commerce Expert & Consultant

Singapore Institute of Retail Studies

Saket Gore

Saket Gore

CEO - Asia Pacific

The Himalaya Drug Company

Classmates focus on brainstorming

What makes Retail Reset unique?

  • This conference is a strategy showcase for retailers to revamp their existing strategies based on the latest trends while paving the way for better retail success.
  • In two days, you will be able to gain a holistic understanding of the steps you need to take to take advantage of the retail recovery as the economy opens up.
  • Our sessions showcase authentic experience sharing from top-notch industry speakers with best practices and case studies.


Who should attend?

  • Executives looking to gear up their retail strategy for business growth in the new normal
  • Campaign managers seeking to better connect with their target audience better
  • Operations and Planning professionals who are looking at improving digital retail
  • Retail businesses looking at expanding their overseas reach beyond local markets
  • Sales and Marketing professionals looking for strategic counsel for futureproofing their retail business

Why you should attend this course?

  • Improve your business growth in order in order to thrive beyond this pandemic
  • Scale your business value proposition to remain relevant and competitive
  • Be updated on the latest trends and strategies to remain competitive in this face-paced industry
  • Take the lead in maximising the window of opportunities presented for retailers today
  • Prove to your employer, your colleagues, and your customers that you’re at the top of your retail game 

Sponsors & Partners 

Showcase your brand’s expertise at this conference! 

We’re proud to present this dynamic virtual conference aimed to address the pressing knowledge gap and challenges professionals on the ground might face as they pivot into this new retail normal. Be a part of the answer for these organisations and gain the opportunity to connect with our widespread audience from across the region. 

Get in touch with us today at to find out more!

Retail-reset businessman look at sponsorship kit

Sponsorship benefits

Lead Generation

Direct Prospect Engagement 

Take the opportunity to interact virtually with our audience of decision makers and leaders as they share with you their challenges coming into the new normal.

Brand Visibility

Brand Visibility

Put your firm’s best foot forward and be the market expert by sharing your knowledge and insights in the field.

Product scenarios

Product Showcase

Show off your suite of products and services that can empower marketers and business leaders drive performance and insights on a virtual platform.

Gain insights

Gain Insights – Tap the collective mind

Using community surveys and polls – find out what’s on the minds of marketers and understand how your business solution can help them drive towards their commercial goals.