From brick-to-click-to-brick: The future of seamless retail experiences

Get inspired and connect with retail’s brightest minds in Asia!

#RetailReset

19-20 July, 2022
9am – 4.30pm SGT / GMT+8
In-person
Paradox Singapore Merchant Court at Clarke Quay

GET YOUR TICKETS TODAY

– See you at Retail Reset!

The next frontier of retail is here. While retailers have demonstrated their flexibility to overcome the many challenges facing their industry, the past two years have seen massive changes to the retail industry, and they are not going anywhere anytime soon. With many parts of the world opening up, consumers are finally able to fulfill their craving to shop in-person after clicking the “Add to cart” button one too many times. However, this also means consumers are expecting the buying experience to be consistent both online and offline. How does this impact retail businesses?

In 2022, retail businesses need to level up their seamless retail strategy to deliver first-class shopping experience across all channels. Innovation is non-negotiable, and at Retail Reset 2022, it is the one-stop conference for retailers to adopt best practices on driving growth and revenue amidst so much change. This conference focuses on engineering interactive and dynamic omnichannel experiences for customer acquisition, retention, and organic engagement to thrive in this overly-competitive space.

ABOUT RETAIL RESET

Once again, retail has been redefined. The shift of store from being the point purchase to the place of experience.

In 2021, 90% of APAC consumers expected retailers to sell their products online. Fast forward a year later, every channel is your storefront, especially in today’s connected world. 2 in 3 APAC retailers are eyeing store footprint expansion in 2022. It’s high-time retailers rethink the purpose of a store to fulfill beyond just customers coming and purchasing. Interaction with customers are not only online or in-person, but at all touchpoints on the customer journey.

Key takeaways at Retail Reset

Bulletproof your retail strategy to be more agile and better prepared to navigate volatility while dealing with abrupt changes in consumer behaviour.

Create a seamless customer journey map that gives a high-level overview of all the touchpoints between the retailer and customer.

Evaluate your retail business' value proposition for diversification of revenue streams to ensure long-term business longevity.

Develop next-gen retail loyalty programme to drive hyper-personalisation and meaningful customer data acquisition strategy.

Integrate a robust retail cybersecurity structure to protect customer data, improve customer experience, and create loyal customers for your business.

Innovate experiential retailing with leading retail technology, automated processes, cashless shopping, and more, catered satisfy to contemporary retail customers.

Collaborate with key industry retail players with aligned business objectives to unlock new opportunities for your business to boost retail sales.

Adopt frictionless and direct one-click purchasing options with the perks of social commerce to drive retail sales and acquire new segments of customers.

Build a resilient supply chain network with forecasting and demand planning to overcome shortages during peak seasons.

Deliver best-in-class customer service with a newly trained retail team that is well-equipped to handle the expectations and needs of the new-age customers.

Who should attend Retail Reset?

  • Retail executives who are looking at reinventing their retail strategies for higher customer engagement, acquisition and retention.
  • Operations, digital and planning executives who are seeking to improve omnichannel retail capabilities.
  • Sales and marketing professionals who are responsible for designing campaigns to better connect with their target audience.
  • Business owners and entrepreneurs who are looking to refresh their retail strategy to scale their retail sales.

SILVER SPONSOR

Exhibitor

2022 Speakers

Ngai Yuen Low

Ngai Yuen Low

Group Chief Merchandise & Marketing Officer

AEON Group
Serina Chou

Serina Chou

Conversational Marketing Expert & Business Partner

AiChat
Jheeva Subramanian

Jheeva Subramanian

Chief Financial Officer

BHG Singapore
Kenji Narushima

Kenji Narushima

Chief Strategy Officer

Carro
Aldric Chau

Aldric Chau

Head of Retail & E-commerce

Cathay Pacific

Helena Gomes

Helena Gomes

Project Management, Global & APAC Lead

CBRE
Alvin Neo

Alvin Neo

Chief Customer & Marketing Officer

FairPrice Group
Gaurav Sharma

Gaurav Sharma

General Manager, SEA

Ferrero
Susanne Arfelt

Susanne Arfelt

Managing Director, SEA Consumer & Foodservice

Fonterra
Guillaume Charleton

Guillaume Charleton

Regional Head of Operations

foodpanda

Candyse Yip

Candyse Yip

Head of E-commerce, Singapore & Malaysia

Fossil Group
Paul Chua

Paul Chua

Head of E-commerce

Gain City

Shouvik Prasanna Mukherjee

Shouvik Prasanna Mukherjee

Chief Creative Officer, APAC

Golin

Shirley Chen

Shirley Chen

Associate Sales Director

iClick Interactive Asia Group

Gen Lehn

Gen Lehn

Country Head

Inditex Vietnam
Ji Ching Tang

Ji Ching Tang

Associate Marketing Director APAC, Feminine Care

Kimberly-Clark
Chris Pok

Chris Pok

Chief Executive Officer

KrisShop
Nicole Tretwer

Nicole Tretwer

Vice President, Business Development APAC, Integrated Logistics

Kuehne Nagel
Ankit Porwal

Ankit Porwal

General Manager, E-commerce, SAPMENA

L’Oreal
Rameet Kaur

Rameet Kaur

General Manager

L’Oreal
Tram Le

Tram Le

Head of Marketing

PNJ
Justin Harris

Justin Harris

Senior Director, Architecture & Design, Global

Restaurant Brands International
Charlotte Teo

Charlotte Teo

Global Marketing Director

TiNDLE

 

Swarnim Bharadwaj

Swarnim Bharadwaj

Global Brand Director

Lux, Unilever
Wilmer Ryan Cu

Wilmer Ryan Cu

Global Marketing Director, APAC

Wella Company
Janice Tan

Janice Tan

Deputy Editor, SEA

MARKETING-INTERACTIVE

Don’t just take our word for it. Hear what our past attendees had to say about Retail Reset!

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